Remote User Support -Our company Help Desk includes a team of representatives who are happy to provide customers with the professional backup they require in a remote manner, from the company's organizational support center. We are committed to provide:
- Assistance to inexperienced users.
- Counsulting in system operation and problem-solving.
- Remote control of workstations and terminal equipment until final resolution of the problem.
- Arrival of technicians at customer sites for assistance in cases where remote control is insufficient.
- Reporting mechanism and collection of statistical data for setting of SLA policies.
At the disposal of our customers are two regional laboratories that provide high quality, professional and reliable service by professional teams of experienced technicians who are trained and certified by leading manufacturers like Xerox, Microsoft, Dell, IBM, HP, Red Hat, VMware, Check Point, 3COM, Panasonic, Siemens, CISCO, and NOD32. All this is provided in addition to thorough understanding of business sector needs and characteristics