Telephony infrastructures play a key role in all businesses and the quality of infrastructure they use may be a determining factor in the efficiency of operations. A quality telephony infrastructure allows the business and its employees to establish a fast and reliable connection between them and correctly route calls to each other in an efficient and simple manner.
The quality of telephony infrastructures may also affect voice quality on both ends of the line.
It is important to emphasize that nowadays, telephony infrastructures are not necessarily installed on physical land lines, but also on LAN internet lines. For more about this please see our article about IP Exchanges.
To summarize, adequate investment in quality infrastructures is of utmost importance as such infrastructure significantly improves the state of the business.